Cancellation, Return & Refund

Cancellation, Return & Refund Last updated: February 14, 2026

Definitions "Company" "We" "Us" "Our": OrVision "Terms": Products sold through the Website "Orders": A request by You to purchase goods from Us "Service": The Website accessible via our domain "You": The customer purchasing or using our Service

Policy Overview At OrVision we carefully manage order processing and fulfillment to ensure accuracy and timely delivery

If an issue arises customers may submit a return request within 60 days from the date the order is received Returns are strictly limited to provider-side fulfillment or shipping issues including incorrect items items damaged during transit or shipping loss confirmed by the carrier

Eligibility Requirements To be eligible for a return request the item must meet all of the following conditions:

The item is unused and remains in its original packaging A valid order confirmation or proof of purchase is provided The return request has been approved in advance items sent back without prior authorization will not be accepted

Exceptions & Non-Returnable Items The following items are not eligible for return or refund:

Products that have been opened used or show signs of wear Items sold as part of promotions bundles Buy One Get One offers or orders that include free gifts Customized or special-order items Items damaged due to misuse improper handling or normal wear after delivery

The Return Process Submission: Customers must contact support and provide clear photo and video evidence of the reported issue Shipping: Customers are responsible for all return shipping costs Restocking Fee: If a return is approved a 20% restocking fee will be deducted from the final refund amount Inspection: Returned items will be inspected upon receipt before any refund is approved

Refund Timeline Approval: Once the item is received and approved after inspection the refund will be processed to the original payment method Processing: Refunds typically appear within 10 business days If the refund has not appeared after 15 business days please contact our support team for assistance

Order Cancellations & Changes Orders may be cancelled or modified within 12 hours from the time the order is placed and recorded in our system This timeframe allows our team to promptly begin processing and preparing orders for shipment If a cancellation request is received after the initial 12-hour window a 15% processing fee may apply This is related to handling preparation and packaging stages that may already be in progress as part of our fulfillment process Shipped Orders: Once an order has been shipped it cannot be cancelled If the items are no longer wanted the package must first be delivered and then reviewed under the return policy

European Union 14-Day Cooling-Off Period For customers in the European Union you may cancel or return your order within 14 days of delivery for any reason Provided the item remains:

Unused with tags and in original packaging Accompanied by a receipt or proof of purchase

Contact Information For all return refund or replacement inquiries please reach out via our contact page Our support team is here to assist and ensure your shopping experience remains smooth transparent and worry-free